NOTE...WHEN WE RECEIVE EQUIPMENT FOR REPAIR, IT
WILL GO THROUGH AN EVALUATION PROCESS INCLUDING THE
STATUS OF WARRANTY. A SALES REPRESENTATIVE WILL CONTACT
YOU ONCE THE EVALUATION IS COMPLETED TO DISCUSS
YOUR OPTIONS FOR REPAIR, RETURN OR TRADE.
Return Merchandise Authorization (RMA)
– An RMA # is not required for any of our services
however we do recommend you download one of our repair
forms and fill it out so we are aware of what service
you are requesting. Please include your phone # and
– RMA numbers are not required to return equipment for
repair. We repair most manufacturers’ headset equipment.
Repair service includes, diagnostic testing, replacement
of all consumable parts including, ear pads,
windscreens, voice tubes and quality control inspection.
We also clean, sanitize and package your headsets. Your
equipment will receive up to a 3 month warranty. We
strive to repair and return your headset as quickly as
possible. Our standard return shipping is FEDEX ground.
You can upgrade your shipping for an additional charge
by contacting your sales representatives. Your cost for
repairs, $24.95 per top or amplifier, $47.90 per
complete. Click here
for a repair form.
B E R -
BER (Beyond Economical Repair) means that it would cost
more than the value of the product to repair it or parts
are no longer available to repair it. Your sales
representative will contact you to go over your options
for trades at that point.
CUSTOMER CONTACT – As a courtesy to our customers,
we will contact you with the status of your repair or
trade equipment. At that time your sales representative
can discuss with you all possible options which will
suit your particular needs. Your options will range from
repair to trade Up or trade In. See
for more information.
- If you need your repairs immediately, we offer a 24 to
48 hour repair service with overnight shipping. By
checking the “Expedite” box and signing the repair
you are authorizing us to repair your equipment at an
additional cost of $3.00 each and authorizing the
additional overnight shipping charges.
CLEAN AND SANITIZE – This is a perfect
service for call centers that have lots of working
equipment however they need to be cleaned for the next
user. At $7.95 per half, $12.95 per complete it’s a
bargain. Clean and sanitizing includes, cleaning the
exterior of the equipment, replace ear pads,
windscreens, voice tubes, and neatly boxed. Our standard
return shipping is FEDEX ground. You can upgrade your
shipping for an additional charge by contacting your
sales representative. NOTE: This service does not
include testing or repair of any kind. If the equipment
is in obvious need of repair with a visual inspection,
for example torn cords or broken parts, you will be